Our company acquires user information when implementing the common account service provided by the JaM id which we issue and the client service provided through the common account service (hereinafter collectively referred to as "this service"). User information will be handled as follows.
The terms used in this privacy policy shall be in accordance with the definitions in the JaM id User Terms of Use.
Article 1 (User Information Collected by the Service)
When using this service, we collect the following information.
- Information provided by the user
This includes all information that is provided by the user when registering for and using this service. This may include a user’s e-mail address, password, telephone number, credit card information, all information relating to a user’s transportation IC card ID and any other information that the user may provide while using this service.
- Technical information collected when using this service
- Terminal information
When using this service, we collect information about users’ mobile devices. This includes, for example, the terminal’s hardware model, its OS version, mobile device settings and device-specific IDs, crash information and mobile network information.
- Log information
When using this service, the exchange of information between the user and this service is automatically recorded in the server. For example, the time when this application was started is included.
- Location information
If you enable the use of location information, we may collect and process information about your location. Information about your location will be determined through the use of a variety of technologies, such as GPS signals sent from your mobile device, as well as information about nearby Wi-Fi access points and base stations provided by your mobile device's sensor data.
- Information on the use of transportation IC cards
We may obtain the usage status of transportation tickets and electronic money from the transportation IC cards which are registered for this service.
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Information about client services
We may acquire the user's client service usage status (types of services used, date and time of use, amount of money, location information, travel route information, etc.) from the designated service providers in the client service. The specific information to be acquired shall be stipulated in the user terms of use for each client service.
Article 2 (Purpose of Using User Information)
We may use the user information acquired in this Service for the following purposes.
- For the conclusion and fulfillment of contracts as well as carrying out after-sales services and post-contract management offered by this service.
- For the execution, management, credit protection, etc. of target transactions and their settlements related to the use of this service
- For necessary communications regarding this service, target transactions, and credit card payments
- For signing and implementing contracts with the designated service providers, credit card companies and other business partners related to this service, and for post-contract management.
- For receiving comments and answering inquiries from users
- For sharing information regarding this service and our business activities
- For maintenance and management of facilities, equipment and machinery necessary for providing this service, as well as management of its usage status
- For maintaining and developing software, systems, equipment, machinery, etc. related to ensuring user and overall security
- For making improvements and reforms to, as well as developing new functions for this service
- For reviewing and developing new products and services, as well as software, systems, equipment, machinery, etc. related to these services and products.
- For market research and other research
- For the distribution of coupons and notifications from our company, designated service providers, and our business partners related to this service, as well as carrying out advertising and marketing.
Article 3 (Provision of User Information to a Third Party)
- We may provide user information within our family of companies or to designated service providers within the scope of the purposes defined in Article 2, and the user agrees to this.
- We statisticize user information about usage trends (for example, usage frequency and area) of multiple users of this service by extracting items related to common elements and aggregating them into same classifications. By doing so, we shall be able to disclose the statistical information or provide it to other companies, organizations or individuals.
- We provide users’ registered credit card information for the purposes defined in Article 2 A to E to the registered credit card company and the credit settlement agent used by us. (Settlement agent: Veritrans Inc. Headquarters: Digital Gate Building 5F, 3-5-7 Ebisu Minami, Shibuya-ku, Tokyo)
- Excluding the preceding three clauses and other matters stipulated in this article, we will not provide user information to outside companies, organizations, or individuals, except in the following cases.
- With the consent of the user
If user consent is given, we will provide user information to outside companies, organizations or individuals.
- When based on a consignment
We can provide user information to other companies or individuals when outsourcing our office work. In this situation, we shall make the contractor comply with this policy and take appropriate confidentiality and security measures.
- When based on legal purposes
If we determine that the access, use, storage or disclosure of user information to an outside company, organization or individual is reasonably necessary for the following reasons, we will provide that information.
- When based on applicable laws, regulations, etc.
- When it is necessary to protect the life, body or property of a person and it is difficult to obtain the consent of the user.
- When it is particularly necessary to improve public health or promote the sound development of children and it is difficult to obtain the consent of the user.
- When it is necessary for us to cooperate with a national institution, local public body or person entrusted with carrying out affairs stipulated by laws and regulations, and getting consent from the user may hinder the aforementioned bodies from carrying out their affairs.
- The user agrees that the designated service providers will provide us with the usage status of the client service acquired by the designated service providers. The specific information to be provided shall be stipulated in the terms of use of each client service.
Article 4 (Use of Information Collection Modules)
This service incorporates information collection modules through the third parties shown below, and the third parties may acquire the user information for the purpose of using the user information specified in Article 2. In accordance with the provisions of this agreement and privacy policies established by these third parties, the user consents to these third parties retaining and using user information in order to provide and improve the services of the third parties related to this service.
Article 5 (Procedures for Disclosure of User Information, Contact Points for Inquiries, etc.)
We will adhere to provision (4. Procedures for disclosure of personal information, etc.) and (5. Contact for inquiries regarding personal information) described in the privacy policy posted on our website (http://www.jreast.co.jp/site/privacy.html).